{"id":2333,"date":"2025-11-15T12:49:51","date_gmt":"2025-11-15T04:49:51","guid":{"rendered":"https:\/\/guawa.com.my\/polisi-pemulangan-bayaran-balik\/"},"modified":"2025-11-15T12:49:51","modified_gmt":"2025-11-15T04:49:51","slug":"polisi-pemulangan-bayaran-balik","status":"publish","type":"page","link":"https:\/\/guawa.com.my\/ms\/polisi-pemulangan-bayaran-balik\/","title":{"rendered":"Polisi Pemulangan & Bayaran Balik"},"content":{"rendered":"

Terima kasih kerana berbelanja dengan Guawa<\/strong>.
Kami komited untuk menyediakan produk berkualiti tinggi dan perkhidmatan yang terbaik.
Jika terdapat sebarang isu dengan pesanan anda, sila rujuk polisi di bawah. <\/p>\n

1. Kelayakan untuk Pemulangan \/ Bayaran Balik<\/strong><\/h2>\n

Kami menerima permohonan pemulangan atau bayaran balik untuk situasi berikut:<\/p>\n

\u2714 Barang Rosak atau Cacat<\/h3>\n

Jika produk atau bungkusan tiba dalam keadaan rosak, sila laporkan dalam masa 48 jam<\/strong> dengan menyediakan:<\/p>\n

    \n
  • \n

    Nombor pesanan<\/p>\n<\/li>\n

  • \n

    Gambar produk<\/p>\n<\/li>\n

  • \n

    Gambar bungkusan<\/p>\n<\/li>\n

  • \n

    Gambar jelas bahagian yang rosak<\/p>\n<\/li>\n<\/ul>\n

    \u2714 Tersalah Terima Barang<\/h3>\n

    Jika anda menerima item yang salah, kami akan menggantikannya tanpa caj tambahan.<\/p>\n

    \u2714 Masalah Kualiti<\/h3>\n

    Jika produk tidak dapat digunakan seperti sepatutnya, kami akan mengatur penggantian atau bayaran balik.<\/p>\n

    \n

    2. Item yang Tidak Boleh Dipulangkan<\/strong><\/h2>\n

    Kami tidak menerima pemulangan untuk:<\/p>\n

      \n
    • \n

      Produk yang telah dibuka atau digunakanOpened or used items<\/p>\n<\/li>\n

    • \n

      Pilihan rasa peribadi (contoh: teh terlalu ringan)<\/p>\n<\/li>\n

    • \n

      Tuntutan selepas 48 jam<\/p>\n<\/li>\n

    • \n

      Kerosakan disebabkan penyalahgunaan atau penyimpanan pelanggan<\/p>\n<\/li>\n

    • \n

      Hadiah percuma<\/p>\n<\/li>\n<\/ul>\n

      \n

      \u26a0 Produk makanan & minuman (teh, suplemen) tidak boleh dipulangkan setelah dibuka<\/p>\n<\/blockquote>\n

      \n

      Tempoh Laporan<\/strong><\/h2>\n

      Sila hubungi kami dalam masa 48 jam<\/strong> selepas menerima bungkusan:
      \ud83d\udce9 Emel: info@guawa.com.my<\/em>
      \ud83d\udcf1 WhatsApp: 018-3185889<\/em><\/p>\n

      \n

      4. Prosedur Pemulangan<\/strong><\/h2>\n
        \n
      1. \n

        Hubungi khidmat pelanggan<\/p>\n<\/li>\n

      2. \n

        Berikan nombor pesanan + gambar \/ video<\/p>\n<\/li>\n

      3. \n

        Penilaian dalam 1\u20133 hari bekerja<\/p>\n<\/li>\n

      4. \n

        Penggantian atau bayaran balik akan diatur selepas diluluskan<\/p>\n<\/li>\n<\/ol>\n

        \n

        5. Kaedah Bayaran Balik<\/strong><\/h2>\n

        Bayaran balik akan diproses melalui pemindahan bank.<\/p>\n

        Tempoh pemprosesan: 5\u201314 hari bekerja<\/strong> selepas kelulusan.<\/p>\n

        \n

        6. Isu Penghantaran<\/strong><\/h2>\n

        Jika bungkusan anda lewat atau hilang, kami akan membantu menjejak dan mengatur penghantaran semula jika perlu.<\/p>\n

        \n

        7. Pembatalan Pesanan<\/strong><\/h2>\n

        Pesanan tidak boleh dibatalkan setelah dihantar keluar.<\/p>\n","protected":false},"excerpt":{"rendered":"

        Terima kasih kerana berbelanja dengan Guawa.Kami komited untuk menyediakan produk berkualiti tinggi dan perkhidmatan yang terbaik.Jika terdapat sebarang isu dengan pesanan anda, sila rujuk polisi di bawah. 1. Kelayakan untuk Pemulangan \/ Bayaran Balik Kami menerima permohonan pemulangan atau bayaran balik untuk situasi berikut: \u2714 Barang Rosak atau Cacat Jika produk atau bungkusan tiba dalam […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2333","page","type-page","status-publish","hentry"],"yoast_head":"\nPolisi Pemulangan & Bayaran Balik - Guawa<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/guawa.com.my\/polisi-pemulangan-bayaran-balik\/\" \/>\n<meta property=\"og:locale\" content=\"ms_MY\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Polisi Pemulangan & Bayaran Balik - Guawa\" \/>\n<meta property=\"og:description\" content=\"Terima kasih kerana berbelanja dengan Guawa.Kami komited untuk menyediakan produk berkualiti tinggi dan perkhidmatan yang terbaik.Jika terdapat sebarang isu dengan pesanan anda, sila rujuk polisi di bawah. 1. Kelayakan untuk Pemulangan \/ Bayaran Balik Kami menerima permohonan pemulangan atau bayaran balik untuk situasi berikut: \u2714 Barang Rosak atau Cacat Jika produk atau bungkusan tiba dalam [...]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/guawa.com.my\/polisi-pemulangan-bayaran-balik\/\" \/>\n<meta property=\"og:site_name\" content=\"Guawa\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minit\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/guawa.com.my\/polisi-pemulangan-bayaran-balik\/\",\"url\":\"https:\/\/guawa.com.my\/polisi-pemulangan-bayaran-balik\/\",\"name\":\"Polisi Pemulangan & Bayaran Balik - Guawa\",\"isPartOf\":{\"@id\":\"https:\/\/guawa.com.my\/#website\"},\"datePublished\":\"2025-11-15T04:49:51+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/guawa.com.my\/polisi-pemulangan-bayaran-balik\/#breadcrumb\"},\"inLanguage\":\"ms-MY\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/guawa.com.my\/polisi-pemulangan-bayaran-balik\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/guawa.com.my\/polisi-pemulangan-bayaran-balik\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/guawa.com.my\/ms\/shop\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Polisi Pemulangan & Bayaran Balik\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/guawa.com.my\/#website\",\"url\":\"https:\/\/guawa.com.my\/\",\"name\":\"Guawa\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/guawa.com.my\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/guawa.com.my\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ms-MY\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/guawa.com.my\/#organization\",\"name\":\"Guawa\",\"url\":\"https:\/\/guawa.com.my\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ms-MY\",\"@id\":\"https:\/\/guawa.com.my\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/guawa.com.my\/wp-content\/uploads\/2025\/05\/Guawa-Logo-FA.ai-128-x-128-px.png\",\"contentUrl\":\"https:\/\/guawa.com.my\/wp-content\/uploads\/2025\/05\/Guawa-Logo-FA.ai-128-x-128-px.png\",\"width\":128,\"height\":128,\"caption\":\"Guawa\"},\"image\":{\"@id\":\"https:\/\/guawa.com.my\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Polisi Pemulangan & Bayaran Balik - Guawa","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/guawa.com.my\/polisi-pemulangan-bayaran-balik\/","og_locale":"ms_MY","og_type":"article","og_title":"Polisi Pemulangan & Bayaran Balik - Guawa","og_description":"Terima kasih kerana berbelanja dengan Guawa.Kami komited untuk menyediakan produk berkualiti tinggi dan perkhidmatan yang terbaik.Jika terdapat sebarang isu dengan pesanan anda, sila rujuk polisi di bawah. 1. 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